tag:theiland.posthaven.com,2013:/posts Theiland 2017-01-28T20:21:47Z Thei Geurts tag:theiland.posthaven.com,2013:Post/1119875 2017-01-02T10:52:07Z 2017-01-02T10:52:08Z Is logic part of your 2017 business outlook?

As 2017 has started, many organizations are still working on their business outlook for the new year. They are facing a degree of uncertainty of which the impact seems to accumulate year after year. Facing this challenge requires a deep insight of what really drives their organization, what enables it to fulfill its essence and realize the envisioned substance in a sustainable way. Without this insight they get deeper and deeper into the morass by doing what they always did.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/1111614 2016-12-03T18:45:42Z 2017-01-28T20:21:47Z Predicting the disruptive potential of semantic knowledge kernels

Somewhere around 2002, while I was working on the concept of a Context Value Broker, a colleague asked for my opinion about the future of ICT-systems and services. Not being an acknowledged futurist, that is a hard question to answer. Many who did try were proven wrong, as this prediction of the future of mail delivery in the year 2000 may illustrate.

Source: A 19th-Century Vision of the Year 2000

My answer was that I could imagine a trend in the next decades in which the IT landscape of mainly one-dimensional monolithic solutions would evolve into multi-dimensional ecosystems of pluggable knowledge and function kernels, running on agile platforms. These ecosystems and platforms would provide a collaborative base for new services and solutions that made sense of complex situations and serve users on a 1:1 basis for their individual needs. The actors in this services would be both humans and machines; even although the interpretative capabilities of machines would grow in time.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/1057937 2016-07-07T13:05:43Z 2016-07-10T20:17:59Z Did we learn from the crisis: LOL

Recently, I witnessed how a young couple was serviced in their efforts to buy a new house and to take out a mortgage. The quality of service that was offered failed dramatically at all touch points.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/1045491 2016-05-27T21:09:51Z 2016-07-07T13:11:18Z Systems of denial in policy making

Systems of denial are omnipresent in business and public organizations. They are a main cause for blocking innovation and transformation. Systems of denial occur when organizations are confronted with information that challenges their core (competitive) assumptions.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/940066 2016-01-24T09:19:54Z 2016-05-23T17:36:44Z Synthesizing your thoughts in one image

For many years I have created concepts, developed products and written articles related to the domain of accessible, assessable and actionable knowledge. A domain that is near to my heart, being a 21st century librarian. On my desktop I used to have an image that synthesized core elements of my thoughts in one single view. I have often used that image in all kinds of conversations with participants of various levels. It turned out to be it extremely useful as a storyline for presentation, argumentation and discussion. Creating such an image is perhaps useful in your situation as well.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/944517 2015-12-10T09:10:00Z 2016-09-30T07:17:15Z Supporting the product life cycle with smart user-centric documentation

For most product manufacturers, delivering adequate documentation is a constant challenge. The increasing complexity of products and the stricter regulations for product documentation often lead to extensive documentation sets with 500+ pages manuals on-line or in print. The question is: how effective is all this documentation? 

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/944521 2015-12-06T10:40:54Z 2015-12-06T15:28:07Z GRC and the four cardinal virtues

While contemplating about the essence of Governance, Risk and Compliance (GRC), it struck me how strongly GRC can be viewed from the perspective of the traditional cardinal virtues.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/911855 2015-10-01T17:06:06Z 2015-10-02T07:28:20Z The long lasting impact of an information culture

Recently, various media reported about the huge IT-problems of a government agency. The agency has a long history of failed projects in trying to modernize their outdated IT-landscape.
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Thei Geurts
tag:theiland.posthaven.com,2013:Post/910838 2015-09-29T16:56:00Z 2015-10-01T07:05:44Z Challenges of the Interaction Economy (part 4) : embracing complexity in the Health care sector


Table of contents

Challenges of the Interaction Economy (part 1)

Challenges of the Interaction Economy (part 2) : embracing complexity in the Public sector

Challenges of the Interaction Economy (part 3) : embracing complexity in the Finance sector

Challenges of the Interaction Economy (part 4) : embracing complexity in the Health care sector

PDF download on SlideShare


4.     Health care sector

4.1 Introduction

Over the last 50 years there has been enormous economic and social progress in Europe and – although there are large regional and social differences – Europeans are living longer than ever before: on average eight to nine years more than in 1960. This coincides with other demographic developments: fewer children are being born, which will mean fewer people paying into state pension and healthcare systems, and a smaller pool of potential carers. The health care industry is relying more and more on innovation and the use of IT to cope with the costs and increased workload. Finally, prevention becomes an important part of the health care policy.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/910535 2015-09-29T16:55:48Z 2015-10-01T07:03:38Z Challenges of the Interaction Economy (part 3) : embracing complexity in the Finance sector


Table of contents

Challenges of the Interaction Economy (part 1)

Challenges of the Interaction Economy (part 2) : embracing complexity in the Public sector

Challenges of the Interaction Economy (part 3) : embracing complexity in the Finance sector

Challenges of the Interaction Economy (part 4) : embracing complexity in the Health care sector

PDF download on SlideShare


3.     Finance sector

3.1 Introduction

Financial services can be defined as the products and services offered by institutions like banks of various kinds for the facilitation of various financial transactions and other related activities in the world of finance like loans, insurance, pensions, credit cards, investment opportunities and money management.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/910534 2015-09-29T16:55:40Z 2015-10-01T07:04:34Z Challenges of the Interaction Economy (part 2) : embracing complexity in the Public sector


Table of contents

Challenges of the Interaction Economy (part 1)

Challenges of the Interaction Economy (part 2) : embracing complexity in the Public sector

Challenges of the Interaction Economy (part 3) : embracing complexity in the Finance sector

Challenges of the Interaction Economy (part 4) : embracing complexity in the Health care sector

PDF download on SlideShare


2.     Public sector

2.1 Introduction

The main discriminator between the private and the public sector is the fact that the public sector cannot go out of business. It can shrink and be reshaped, but will not disappear entirely. The same applies to taxes or legislation. The latter will even be rather more than less.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/910533 2015-09-29T16:54:57Z 2015-10-01T07:04:49Z Challenges of the Interaction Economy (part 1)


Table of contents

Challenges of the Interaction Economy (part 1)

Challenges of the Interaction Economy (part 2) : embracing complexity in the Public sector

Challenges of the Interaction Economy (part 3) : embracing complexity in the Finance sector

Challenges of the Interaction Economy (part 4) : embracing complexity in the Health care sector

PDF download on SlideShare


1.     Mastering disruption – embracing complexity

1.1 Introduction

What is it that keeps a manager awake at night? It is either the myriad of snap decisions he[1] has to made every day on a seemingly increasing variety of issues. Or it is one of these far reaching decisions that directly affect people (employees, customers or partners) and the future of the organization? The answer can be ‘both’. Fact is that most of the managers perceive their current environment as becoming increasingly complex. They have a natural tendency to keep control while the circumstances beyond their control evolve with a mind-blowing speed and magnitude that is virtually impossible to keep track with. It is this short term oriented control bias that leads to the creation of seemingly sophisticated solutions that in the end make life even more complicated and disturb the manager’s good night’s sleep.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/884822 2015-07-23T19:30:48Z 2015-07-27T12:15:35Z Participating and collaborating in spontaneous networks

Libraries have the ambition to facilitate the creation of knowledge in and for their communities. Taken from a broader perspective, this ambition fits within the trend from meconomics to weconomics as described in The future of business here. Therefore libraries face the same challenge as all organizations in the private and public sector.
They all experience that cooperation, coordination and communication is going to take more and more place in constantly changing constellations. Participating and collaborating in spontaneous networks becomes the new normal. The question is whether organizations are capable to deal with this paradigm shift in the way they work.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/856791 2015-05-17T13:31:33Z 2015-05-17T14:02:37Z Facilitating transition with an iBPMS competence center

Many businesses are faced with the challenge to absorb the change that a new way of working and new technology brings. They find it hard to realize the envisioned business case. Obstacles may be caused by lack of business commitment, difficulties in strategy execution, a continuous changing environment and (post-) project shortcomings. Practice has shown that using a competence center helps to overcome these obstacles.
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Thei Geurts
tag:theiland.posthaven.com,2013:Post/823889 2015-04-02T09:33:00Z 2015-08-02T20:28:57Z Libraries and 'The process of me'

Libraries were in the vanguard of the sharing economy long before Uber, Airbnb and other 'would-be' channel commanders came on the market. In contrast to these providers, libraries can be regarded as 'merit good', a service that is socially desirable, but economically not profitable (at least at the point of consumption).
In today's emerging digital economy libraries face the risk of gradual extinction. Adapting 'the process of me' concept may help to prevent this.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/823830 2015-03-13T13:12:15Z 2015-03-13T13:12:15Z Emergence of the intelligent Business Process Management Suite

The intelligent Business Process Management Suite (iBPMS) is a new generation of BPMS enhanced with machine and human intelligence. It is an emerging BPM technology that helps to meet the need of intelligent business operations. The iBPMS expands on the traditional BPMS by adding new functionality to support intelligent business operations, such as real-time business intelligence, complex event processing, deep human collaboration and mobility.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/822884 2015-03-11T19:19:04Z 2015-03-13T13:11:26Z Rise of the intelligent enterprise

Business continuity is at stake for many organizations in the public and private domain. The pace of change and increasing complexity makes it extremely hard for organizations to sustain business value and assure survival. All public and private organizations experience in their own way the consequences of the fundamental shift that has taken place from a manufacturing paradigm to a services, information and hybrid economy.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/813429 2015-02-19T18:57:47Z 2015-02-26T09:03:22Z From regulatory rigidness to meaningful resilience

Regulations are growing faster than the GDP

Regulations are growing faster than the GDP. In fact, in a world of economic decline, it is the fastest growing industry. The rate of increase exceeds the capability of heavily regulated industries to integrate them into their environment; leaving these businesses and their management vulnerable to fines, censure or worse. It becomes more and more clear that ‘business as usual’ is cancelled. Old recipes don’t work anymore. The business operating system is coming to a grinding halt.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/755048 2014-12-05T10:00:26Z 2016-06-24T13:31:17Z De-robotizing is the real trend in the digital economy

There is a lot of attention in the media about the Internet of Things (IOT) and the robotization of out information society. Techno-euforia and technofobia dominate the perception and tend to distract us from what the real fundamental question is.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/735533 2014-11-19T07:58:44Z 2015-01-12T14:01:57Z Business moments and contextual intelligence

The intelligent enterprise of the 21st century needs the fusion and infusion of data and knowledge based on contextual intelligence to support decision making at business moments.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/742748 2014-09-18T16:37:49Z 2014-09-21T10:37:06Z The 7-PModel for Governance, Risk and Compliance (part 2)
In part 1 we listed seven main Governance, Risk and Compliance concerns that organizations are facing, and introduced the 7-P Model. In this blog we provide the answers to these concerns. Please note that now all the dots are connected and that the fragile transfer and connection points from part 1 are replaced by anti-fragile points.
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Thei Geurts
tag:theiland.posthaven.com,2013:Post/742741 2014-09-17T08:00:46Z 2015-02-20T12:52:22Z The 7-P model for Goverance, Risk and Compliance (part 1)

The McKinsey 7S Framework is a management model that dates back to 1980. It is a well-known  model that is used to help identify what needs to be realigned to improve performance, or to maintain alignment (and performance) during types of change. The 7-P model has a similar function to identify and curate the essence of Governance, Risk and Compliance issues.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/725199 2014-09-03T07:34:44Z 2014-12-05T10:06:53Z Working against the aims of the organization

Recently the HBR Network Blog published an article about the question whether employers should ban email after working hours. In the midst of this article some astonishing Gallup's research results were mentioned. Seven in 10 American workers are “not engaged” or “actively disengaged” in their work, meaning they are emotionally disconnected from their workplaces and less likely to be productive.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/726279 2014-08-12T10:57:12Z 2014-08-12T10:57:12Z No fishing and other ways to obscure community rules

The city of Lanaken in Belgium has a very peculiar way of informing citizens and visitors about their rules.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/719574 2014-07-28T11:21:13Z 2014-07-28T13:21:17Z Last minute travel and a thing called ethics

Last week a young couple wanted to book a last minute flight on a German low-cost airline. They were confronted with a peculiar arithmetic operation.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/710216 2014-07-03T10:24:33Z 2014-07-03T10:24:33Z Revenge of the librarians

The old stereotype of the librarian is changing radically. The male timid keeper of silence working in an environment crammed with books, and the puritanical, punitive, unattractive, and introverted female with her hair in a bun are both gone. Is the world gradually  discovering the real nature of librarians?

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/703625 2014-06-14T14:20:03Z 2014-06-15T07:33:22Z Dog pulling against obesity

It is a well known fact that walking the dog helps against obesity. Until recently it was not known that if the dog walks you, the effect quadruples. This has led to a world wide mania in dog pulling.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/703307 2014-06-13T17:37:27Z 2014-07-08T09:40:18Z Kafka and the tree of knowledge

Everyone knows examples of Kafkaesque situations, like being sent from pillar to post by bureaucratic organizations or policies and rules that result in exactly the opposite of what was intended.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/700952 2014-06-06T09:05:26Z 2015-01-17T08:23:22Z New rival for Google Glass

Out of the blue Google Glass has got serious competition. A new rival with spectacular functionality has entered the arena.

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Thei Geurts
tag:theiland.posthaven.com,2013:Post/699038 2014-06-05T07:45:23Z 2014-06-05T16:04:14Z Demuddification of citizen centric services

Tourists visiting the canals of Amsterdam often don't realize that they are often only three meter deep. The canals consist of three layers according to one of the tourist guides:

  • one meter of mud
  • one meter of bicycles
  • one meter of water

The City of Amsterdam puts enormous effort in demuddification and debicyclation of its historic heritage.

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Thei Geurts