It may be wise to choose another route and explore your world from the logic viewpoint. The role of logic is becoming crucial since we are living in an economy that is predominantly based on services. Services are characterized by interactions and interpretations. Both are extreme knowledge intensive and context sensitive.
Compared to standard raw-material-to-product transformations in the industrial era, have interactions and interpretations a strong multiplier effect on the number of possible variations and decisions. Service interactions lead also to a myriad of unique cases that has to be dealt with.
Add to this the dynamics of continuously changing situations and regulations and it becomes obvious that logic needs to be a part of your strategy-to-action approach.
Logic is the fuel that drives your business operating system. Logic is embedded in your system and software configurations, in your processes and operating procedures, in all your communications and formal conditions. Logic is also by far the number one consumer of management attention.
Ask yourself these questions:
- Have you ever wondered how much money you spend on the care (maintenance) and cure (defect handling) of logic?
- Do you know how many distractions in your operations are caused by defects in applied logic?
- Do you actually know where all your business logic is situated, who owns the various parts of it and how long it takes to realize a change?
- Are you aware of which parts of your business operating environment execute which logic?
- And last but not least: Are you right now really in control of your logic?
How will you ever profit from an implementation of artificial intelligence if your business operating system runs dry by lack of fuel? How will you ever get a return on regulation, instead of a loss on investment, if your regulatory capability and business logic mastery is underperforming or even absent? Read the whole article here.
Please remember, that using logic most definitely doesn’t mean that your organization has to become blindly rule based and hierarchic control driven. On the contrary, there must be room for interpretation to exploit business moments and make context sensitive decisions in an accountable way. Intelligent inversion of control is as inevitable as becoming an entrepreneur of meaning.
Let’s end with a Haiku by Dwight Isebia
TOOLS CALLED RULES
Rules are tools we use
to enable those playing
to know who's winning
This article is also published on LinkedIn.